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Free Shipping for orders over $100

THE COYOTE DEN

Shipping and Pickup Policy

Last updated: [DATE]

Most Madera Coyotes Flag Football Team Store products are made to order. Please review the following information before completing your purchase.

1. Order processing and production

Unless a product page states otherwise, orders require approximately:

10–14 business days for production after the team-store ordering period closes.

Business days do not include weekends, school holidays or federal holidays.

Production may take longer because of:

  • Manufacturer inventory shortages

  • High order volume

  • Embroidery scheduling

  • Transfer-production delays

  • Carrier interruptions

  • Severe weather

  • Other circumstances outside our reasonable control

Customers will be contacted when a significant delay affects their order.

2. Store-closing model

When the store operates during a limited ordering period, production generally begins after the store closes.

For example:

  • Customer orders during the open-store period

  • Store ordering period closes

  • Final sizes and quantities are ordered

  • Products are decorated

  • Orders are inspected, packaged and released

The estimated production period begins after the announced store closing date, not necessarily on the date the customer submits the order.

3. Shipping options

Available shipping methods and charges will be shown during checkout.

Orders may be shipped through:

  • USPS

  • UPS

  • FedEx

  • Another approved carrier

Carrier availability may vary.

4. Local pickup

Local pickup may be available at:

Madera High School

Customers will receive a notification when the order is ready. Please do not arrive before receiving that notice.

Pickup instructions may require:

  • Customer name

  • Order number

  • Photo identification

  • Signature or order confirmation

Orders will not be distributed to students or third parties without appropriate authorization.

5. Shipping transit time

Shipping transit time begins after production is complete and the order has been transferred to the carrier.

Estimated carrier transit times are separate from production time and are not guaranteed.

6. Shipping confirmation

When tracking is available, a shipping-confirmation email will be sent to the address provided during checkout.

Tracking information may take up to 24–48 hours to update after the label is created.

7. Address accuracy

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately after ordering when a correction is needed. Once an order has shipped, we may not be able to change or redirect it.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

8. Lost, stolen or delayed packages

Once a package is accepted by the carrier, delivery is handled by that carrier.

Contact us when tracking shows a package as lost or unusually delayed. We will provide reasonable assistance with the carrier’s claim process.

We are not automatically responsible for packages that are:

  • Marked delivered by the carrier

  • Stolen after confirmed delivery

  • Sent to an incorrectly entered address

  • Refused or left unclaimed

  • Delayed because of the carrier or weather

Claims should be submitted within [7] calendar days after the reported delivery date or within [14] calendar days after the last tracking update for a package that appears lost.

9. Damaged shipments

Report shipping damage within 7 calendar days of delivery.

Include:

  • Order number

  • Description of the issue

  • Clear photographs of the product

  • Photographs of the shipping package

  • Photograph of the shipping label

Keep the product and packaging until the claim is resolved.

10. Separate shipments

Items from the same order may occasionally ship or become available for pickup separately because of inventory or production timing.

Additional shipping fees will not be charged when we choose to divide an order.

11. Unexpected delays

When we determine that an order cannot ship within the promised timeframe, we will contact the customer with an updated estimate and available options.

Depending on the circumstances, the customer may be offered the choice to:

  • Approve the revised delivery estimate

  • Cancel the delayed, unshipped item for a refund

12. Contact

Shipping questions may be sent to:

Email: jlynnsgraphix@gmail.com
Subject line: Shipping Question, Order #[ORDER NUMBER]

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